Technical Support
A. Linwood Holton Governor's School
Have a question about changing a password or logging-into the virtual school or ... ? Information Technology Services (ITS) maintains a list of Frequently Asked Questions. This resource provides an easy way for answering most questions. You should always check the FAQs prior to submitting a Help Desk request.
Find The AnswerThe ITS Help Desk is your point of contact for all HGS Technology Services issues. The ITS Help Desk provides technical support to HGS students, faculty, and staff on a variety of ALHGS technology services, such as virtual school accounts and software usage. Please note that ITS does not support students' home systems.
Get Help"A. Linwood Holton Governor's School Information Technology Services is the Governor's School's resource for technology-based services. ITS is responsible for providing support of information technology to students, faculty, and staff."
ALHGS ITS maintains a list of many questions students have asked regarding various technical aspects of the school. The list of questions, grouped by topic, may be viewed by clicking below.
ITS FAQsIf you cannot find the answer to your technical question by checking the FAQ page, you may file a help request by opening an ITS Help Desk Ticket.
Open Ticketemail: support@hgs.k12.va.us
phone: 813-507-9956
Please note that the phone line is open from approximately 7:30 am until 2:30 pm each weekday. This number is for HGS students, faculty, staff, and HGS partners (e.g., high school guidance counselors, facilitators) only. All other calls will be declined.
Attending ALHGS Tutorial Videos
Entering the ALHGS Virtual School (Canvas)
The Governor's School uses the software products Canvas for its virtual school and Jigsaw Interactive for its virtual classroom.
ONLINE DOCUMENTATION for Canvas (ALHGS Virtual School Software), for students, can be found HERE.
ONLINE DOCUMENTATION for Jigsaw (ALHGS Virtual Classroom Software), for students ("attendees"), can be found HERE. PLEASE NOTE that not all information contained in the online documentation applies to the HGS Virtual Classroom. For example, students DO NOT log-in as described in the online documentation nor can they modify their profile. Students log-in the HGS Virtual Classroom - Jigsaw Interactive - via a link within the HGS Virtual School (Canvas).
Outdated Software - Software Install is NO LONGER REQUIRED. iLinc standard client software provided below to enable playing of old content recordings, which were encoded using iLinc's proprietary format. The iLinc 11 standard client software is only available for Windows computers. The software may be downloaded here:
StandClient.exeTo install the software, simply find the file at the location where you saved it on your computer, double click on the name, and follow any installation prompts. Installation should take well less than one minute. You must have administrator privileges to install the software.
There are currently NO special advisories, notices, or bulletins.
The two most recent ALHGS Twitter posts are shown below.
HGS uses Twitter to post HGS systems' status messages (e.g., email UP, virtual classroom DOWN, virtual school UP, etc.) in addition to closing notices for inclement weather and individual class schedule changes, etc.